Shipping policy
Shipping Policy
At Galli Gang, we aim to process and deliver your orders as smoothly as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
Order Processing
Orders are processed after successful order confirmation and payment verification, where applicable.
Before dispatch, we may verify:
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Order details
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Shipping address
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Customer contact information
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Payment status
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Product availability
Customers are responsible for providing complete and accurate shipping information at checkout.
Shipping Partners
Galli Gang uses available third-party courier and logistics partners to deliver orders.
The courier used may vary depending on:
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Delivery location
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Product availability
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Service availability
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Order size or weight
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Operational requirements
Shipping Charges
Any applicable shipping charges will be displayed at checkout before the order is completed.
Promotional or free-shipping offers may apply to eligible orders from time to time.
Delivery Time
Delivery times may vary depending on the destination and courier service.
Delays may occur because of:
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Courier or logistics delays
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Public holidays
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Weather conditions
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High order volumes
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Incorrect or incomplete address details
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Remote-area service limitations
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Events outside our reasonable control
Delivery dates shown on the website or by a courier should be treated as estimates unless explicitly stated otherwise.
Order Tracking
Where tracking is available, customers may receive tracking information after the order has been dispatched.
Tracking information may be provided through:
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Email
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SMS
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Order status page
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Our Track Order page
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Courier tracking systems
Tracking updates are generated by the relevant courier or logistics provider and may sometimes take time to appear after dispatch.
Incorrect Shipping Information
Customers should review their shipping details carefully before completing an order.
If you notice an incorrect address or phone number, please contact us as soon as possible at:
We will try to update the information before dispatch where possible.
Once an order has already been shipped, we may not be able to change the delivery address.
Failed Delivery Attempts
If a delivery attempt is unsuccessful because:
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The customer is unavailable
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The address is incomplete or incorrect
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The phone number is unreachable
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Delivery is refused
the courier may make another attempt or return the parcel according to its delivery procedure.
Additional shipping charges may apply if an order must be shipped again because of incorrect customer-provided information or refusal of delivery, where permitted.
Damaged Package or Product
If your order arrives damaged, defective, or with the wrong product, please contact us within 48 hours of delivery.
Please provide:
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Your order number
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Photos of the package
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Photos of the damaged or incorrect product
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A brief description of the issue
Email: deepaknaik342@gmail.com
Eligible cases will be handled in accordance with our Return and Refund Policy.
Lost or Delayed Orders
If your tracking information has not updated for an extended period or you believe your parcel may be lost, contact us with your order number.
We will review the available tracking information and coordinate with the relevant courier where appropriate.
A parcel will not automatically be considered lost solely because of a temporary delay in tracking updates.
Order Cancellation
Customers may request cancellation before an order has been dispatched.
Once an order has been shipped, cancellation may no longer be possible. In such cases, the applicable return process will apply after delivery.
Please refer to our Return and Refund Policy for additional information.
Contact Us
For questions regarding shipping, tracking, or delivery:
Business: Galli Gang
Owner / Legal Name: Deepak Naik
Email: deepaknaik342@gmail.com
Phone: +91 94822 83253
Website: www.galligang.com
Location: India